Privacy Policy

1. Who we are

Akontec Synergy Pvt. Ltd. (“NumbersOne”, “we”, “us”) provides business telephone numbers, VOIP calling and hosted PBX services. Our registered address is Chennai, Tamil Nadu, India. For any privacy question you can reach our data protection team at support@akontec.solutions.

2. Information we collect

2.1 Information you give us

• Account details: name, business name, email address, telephone number and billing address.
• Payment information, processed by our PCI-DSS compliant payment partners. We do not store full card numbers on our systems.
• Content you submit through forms, support tickets and correspondence with our teams.

2.2 Information we generate through the service

• Call detail records: the numbers involved, timestamps, duration, direction and route. These are required to connect calls and to bill accurately.
• Call recordings and voicemail, where you have enabled those features. You control retention and deletion.
• Platform logs, device and browser information, and IP addresses used for security and fraud prevention.

3. How we use your information

We process personal data to deliver and maintain the service, to route and bill calls, to provide support, to detect and prevent fraud and abuse, to meet legal and regulatory obligations including lawful interception and emergency-services requirements, and to send service notices. Marketing email is sent only where you have opted in, and every message carries a one-click unsubscribe.

4. Legal bases

Where GDPR applies, we rely on: performance of a contract (delivering the service you bought), legal obligation (telecom record-keeping and tax), legitimate interests (network security, fraud prevention, service improvement) and consent (marketing communications and optional cookies). You may withdraw consent at any time without affecting the lawfulness of earlier processing.

5. Sharing your information

We share personal data only with: interconnect and terminating carriers, strictly as needed to complete your calls; infrastructure, payment and support vendors acting as processors under written agreement; and public authorities where we are legally compelled. We do not sell personal data, and we do not share call content for advertising purposes.

6. International transfers

Calls are routed through carrier infrastructure in the countries you call, so metadata necessarily crosses borders. Where we transfer personal data out of the EEA or UK we rely on adequacy decisions or Standard Contractual Clauses with supplementary technical measures. Data-residency options are available in selected regions for Enterprise customers.

7. Retention

Call detail records are retained for 24 months, or longer where telecom regulation in your jurisdiction requires it. Invoices and tax records are held for seven years. Call recordings follow the retention period you configure, from 30 days up to seven years. Account data is deleted within 90 days of account closure, other than records we must keep by law.

8. Security

Signalling is protected with TLS and media with SRTP. Data at rest is encrypted with AES-256. We operate role-based access control, mandatory multi-factor authentication for staff, continuous logging, annual penetration testing and an independently audited information security programme.

9. Your rights

Subject to your jurisdiction, you may request access to your data, correction of inaccurate data, deletion, restriction of processing, portability, and objection to processing based on legitimate interests. Write to support@akontec.solutions and we will respond within 30 days. You also have the right to complain to your local supervisory authority.

10. Cookies

We use strictly necessary cookies for session management and security, and optional analytics cookies to understand how the site is used. Optional cookies are set only after consent, and you can change your choice at any time from the cookie settings link in the footer of the live site.

11. Children

The service is sold to businesses and is not directed at anyone under 18. We do not knowingly collect data from children.

12. Changes to this policy

We will post any material change on this page and, where the change affects how we handle your data, notify account administrators by email at least 30 days before it takes effect.

13. Contact

Akontec Synergy Pvt. Ltd., Chennai, Tamil Nadu, India · support@akontec.solutions · +91 99944 61072