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We’d love to hear from you. Our team is here to help — sales, support or something in between.

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Support queue — todayAvg 14 s
Sales enquiryAnswered in 11 sClosed
Technical supportEscalated to L2Open
Billing questionAnswered in 6 sClosed
Porting requestAwaiting carrierOpen

Response Times

We answer fast, and we publish the numbers

Every enquiry is tracked in the same platform we sell. These are this month’s figures, not a target.

  • Median first response: 14 seconds by phone
  • Sales and general email: within one business day
  • P1 faults: on-call engineer, any hour

Before You Write

Quick Answers

How fast will someone get back to me?

Sales and general enquiries are answered within one business day. Support tickets raised from inside your account portal are answered around the clock, with priority routing on Business and Enterprise plans.

I’m an existing customer with an urgent fault.

Call the support line and choose option 1, or raise a P1 ticket from the portal. Both route to an on-call engineer immediately rather than to a queue.

Can I visit your office?

Yes — please book ahead so the right person is in the building. Use the form above and select “Something else”.

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